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Terms & Conditions

Payment
RUJA.dk accepts payments via PayPal. The transaction will be completed once the products have been shipped.
All prizes are shown in the currency chosen at the top, left of the page.  
PayPal uses an approved payment server, that encrypts all your card information with SSL (Secure Socket Protocol) protocol. This means your informations cannot be read by others.

Delivery
RUJA.dk ships within 2 working days, provided all items are in stock.

Warranty
In accordance with Danish law (Købeloven) a 2 year warranty is in effect. Our warranty covers defects in material and/or fabrication.
The warranty does not cover damages caused by wrongful use of the product.
RUJA.dk covers shipping costs in connection to warranty issues to a reasonable extent.
Prior to returning the product, you must contact RUJA.dk by mail.
Packages sent by COD (cash on delivery) will not be accepted.

Refunds
If an agreement about refund has been made, the money will be transferred to the customer's PayPal account.

Cancellation
We give 14 days full cancellation on products purchased at our Webshop.
The time is calculated from the day the customer receives the order.
Any shipping costs in connection with cancellation is paid by the customer.
Cancellation must be announced to RUJA.dk no later than 14 days after receiving the products by sendning an e-mail to shop@ruja.dk.
In the mail you must clear state that you wish to use your cancellation right.
At cancellation the entire unopened envelope with original contents must be returned to RUJA.dk. Custom made product can not be returned at full prize.

Complaint options
A complaint about a product or service purchased at RUJA.dk can be filed at:
1. Konkurrence- og Forbrugerstyrelsens Center for Klageløsning. Carl Jacobsens Vej 35, 2500 Valby. You can file a complaint to Center for Klageløsning via forbrug.dk
2. The EU Commission's online complaint portal can also be used when filing a complaint. This is especially relevant for consumers living in another EU country than Denmark. Complaint is filed here: http://ec.europa.eu/odr. When filing a complaint you must supply our e-amil adress: shop@ruja.dk