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Delivery Information

Delivery and postage information

If paying by credit/debit card or by Paypal your postage is caclulated automatically at checkout. This calculation is based on postage volume and weight. If your order is delayed for any reason we will contact you to explain to you why your order has been delayed and confirm a new dispatch and delivery date. If this new date is unacceptable you have the right to cancel your order and a full refund will be paid. It is your responsiblity to provide an accurate delivery address and contact details with your order in case we need to contact you. Postage charges are displayed in your Shopping Cart prior to you completing your purchase. All order are sent securely packaged with a quality packaging product and an invoice receipt. All mail is sent with a return address label.

When returning products, the customer must pay shipping costs. If the product has been used there will be no refund or replacement of products.

In the unhappy event your items do not arrive please contact us immediately and we will endeavour to resolve any issue.

Pick up at store

It is possible to pick up the order at our physical store

Pick up at event

It is possible to pick up the order at an event where RUJA or Zniffer participates. But you need to order at least 2 days before the event.
Remember your receipe.